What the sign can tell us
The visible escape may follow a trench or the layer beneath a surface. A useful investigation considers more than the position of the puddle.
Useful details to record
Mention the surface type, shared access and any earlier supply repairs.
Include your postcode, the affected place and any earlier investigation. A concise history helps distinguish a repeating pattern from a one-off observation.
Where an investigation may begin
Plan access beneath the hard surface.
Driveway water leaksKeep the next step proportionate
A symptom alone does not identify a faulty pipe. Suitable investigation connects the observation with a cause before access or repair is proposed. If findings point outside plumbing, the recommendation should reflect that.
If water is actively escaping
For immediate danger, keep away from unsafe areas and use the appropriate emergency or urgent assistance service. Website enquiries do not dispatch emergency help or guarantee an attendance time.
Read the active-water guidance